Question 1

What makes AVAIL different?

Accepted Answer

We don’t just view watches as functional time keepers or disposable fashion items, we see watches as a critical part of our journey, wherever our course may be set to take us.   We create thoughtfully designed, carefully sourced, timeless, yet sleek & modern premium watches to accompany you through the next most important phase of your life.   We rely on our integrated and agile supply chain & progressive business model to enable us to offer our timepieces at competitive price points without compromising on quality or design. Lots of watch brands claim this too, but we truly do offer quality timepieces, from an independent brand at affordable prices. You will be able to see this by taking a look at the quality of our design, the quality of the materials used in our ranges, and the fair, affordable price points.   We also offer two tiers of timepieces (our Signature Range & our Collection Range) so that our brand is accessible to more people.

Question 2

What are the two tiers that you offer?

Accepted Answer

Our Signature Range watches are all crafted from full stainless steel, using a Seiko or Miyota Japan Quartz (renowned for their precision and accuracy), with genuine cow hide leather straps or stainless steel bands, with Avail detailing on the dial, crown (not our Arlo model) and buckle and finished by hand in the UK. Our Collection Range watches are all crafted from a stainless steel alloy mix, with stainless steel case backs, using a quality Japan Quartz, with brand detailing on the dial & buckle and with a genuine leather or stainless steel strap. Still with all the style, care and craftsmanship of our Signature Range, and still a perfect accomplice on your journey - whatever that may be.

Question 3

Why do you offer two tiers?

Accepted Answer

The biggest part of our philosophy is that we offer our watches at fair prices. We don’t just say this, we do it. In order to make our watches accessible to even more people, we created the Collection Range which still carries the style and quality you deserve but at extremely competitive price points. This allows our customers to choose which price point is right for them and gives all of our customers more choice.

Question 4

Who are AVAIL watches

Accepted Answer

We are Avail Ltd and our registered office is: Office 7, 37-39 Shakespeare Street, PR8 5AB. We operate from London as well as our workshop on the Surrey/ Hampshire border.

Question 5

What comes with the watch?

Accepted Answer

Maybe it’s just us but we think that part of the fun of ordering online is waiting for it to arrive and then unpacking your new item. We think that careful and premium packaging is important and so all of our watches are dispatched in strong Avail branded packaging with an Avail branded watch box. We also include our Avail 2 Year Warranty Card which is stamped by us and relates to your individual watch.

Question 6

What type of Movement is used?

Accepted Answer

All of our watches use Japanese precision Quartz movements. Our Signature Range watches use either a Seiko or a Miyota precision Quartz movement which are amongst the best and most well known in the industry.

Question 7

Are AVAIL watches waterproof?

Accepted Answer

Yes. All of our watches have a water resistance of 3 ATM.

Question 8

What type of leather is used?

Accepted Answer

All of our leather straps are made of genuine cow-hide leather.

Question 9

What is the glass made of?

Accepted Answer

Our glass is made of quality hardened mineral crystal.

Question 10

How do I replace my battery?

Accepted Answer

All of our watch batteries can be found online, or at any watch repair shop as well as most jewellery shops. Any watch repair shop or jeweller should be able to help you with the battery replacement. We don't suggest replacing the battery yourself, as it requires some special tools and you could damage the watch and it might also void your warranty.

Question 11

When will my order be dispatched?

Accepted Answer

As soon as we receive your order we will prepare your timepiece for dispatch. It usually takes us 24 hours to carefully pack your timepiece and arrange courier collection. Usually all orders are dispatched within 48 hours and are received by our customers within 3-5 working days if not sooner.

Question 12

Where is my timepiece shipped from?

Accepted Answer

Our workshop in the United Kingdom and all orders are shipped directly from London, UK.

Question 13

Is shipping free?

Accepted Answer

Yes in the UK. Totally. If you wish to place an order from outside of the UK, we’d love that and we add a delivery charge at check-out. We reduce the cost of International delivery in most markets to keep cost as low as possible for our International customers.

Question 14

I need to change something on my order what should I do?

Accepted Answer

These things happen! If you need to change or cancel your order please contact us on sales@availwatches.co.uk immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Question 15

Is there a warranty?

Accepted Answer

Yes. We stand by the quality and durability of our watches by offering a two-year warranty from the date of purchase. This warranty applies to any manufacturing or workmanship defect concerning the case, movement or strap. It does not apply to the battery or damage or defects caused through misuse, force applied to the watch or normal wear and tear. Any warranty claim must be accompanied by proof of purchase and details of the warranty card you’ll find in the box. For full details of our warranty please visit www.availwatches.co.uk/warranty.  If you have any other question don’t hesitate to contact us on warranty@availwatches.co.uk

Question 16

What is the AVAIL return policy?

Accepted Answer

We all change our minds from time to time or maybe buy a couple of items to see which one we like best. That’s fine with us. As long as the watch remains brand new and you contact us within 30 days of purchase, we will happily refund your order if you send it back to our UK workshop. Please make sure you kindly return the warranty card and watch box along with your watch. Please contact us on sales@availwatches.co.uk to arrange a return.

Question 17

How long does it take to process my return?

Accepted Answer

Once your return has been received by our UK workshop (and as long as it complies with our returns policy) we will refund you the full amount of your order, excluding the cost of shipping, to your original payment method. After we have processed your refund, it will take up to 3 working days for the funds to be placed back into your account.

Question 18

What payment options to you accept?

Accepted Answer

We accept all major credit and debit cards as well as PayPal and Apple Pay. You can also pay in three interest free installments using Klarna. Our payment providers are 100% secure.

Question 19

How do I use my promotion code?

Accepted Answer

At the checkout page simply enter your code when promoted. Please ensure that there are no additional spaces before or after the discount code. Any problems at all please do get in touch at hello@availwatches.co.uk Kindly note that only one promotion code is valid per order. A promotion code cannot be combined with an additional promotion code. Promotional codes can be used more than once by the same customer on different orders.

Question 20

What is the AVAIL Customer Snaps Giveaway?

Accepted Answer

We invite all of our customers to post snaps of their new timepiece on their social channels for a chance to win a free watch of their choice. Simply take a photograph of your new watch in all its glory (points awarded for creativity) and tag us in on our social channels (IG & Twitter: @availwatches or FB: @availwatches.co.uk) and be in with a chance of winning a watch of your choice from our Collection Range. Full terms and conditions can be found here: www.availwatches.co.uk/customersnapsterms

Question 21

Where can I find the full terms and conditions of the Customer Snaps Giveaway?

Accepted Answer

You can find the full terms and conditions here:  www.availwatches.co.uk/customersnapsterms

Question 22

How can I contact AVAIL?

Accepted Answer

We would love for you to get in touch. We are committed to always responding to our customers within 24 hours and to all other types of enquiries within 48 hours. There are a number of ways that you can get in touch including via e-mail info@availwatches.co.uk, or via our Social channels – links to which can be found floating on the right hand side of your screen. You might also wish to use our contact form on our home page.

Question 23

I want to collaborate with you who should I contact?

Accepted Answer

That would be great. We welcome all types of collaborations including retail, social media and product partners. Whatever you’d like to discuss please feel free to contact us on hello@availwatches.co.uk or social@availwatches.co.uk

Question 24

I am a retailer and want to stock AVAIL timepieces, who should I contact?

Accepted Answer

We’re flattered and would love to discuss that. Please contact us on info@availwatches.co.uk or sales@availwatches.co.uk

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